"You should take extraordinary measures not just to acquire users, but also to make them happy."
Paul Graham


I worked as a Product Manager at a small, stealth startup building a new cybersecurity platform for small to mid-sized businesses. To keep existing users happy as well as help acquire new users, I balanced strong security with a clear, approachable UX.
I participated in product planning and strategy discussions to define long-term workflows and estimate timelines for each phase of development. I also worked closely with the engineering team to brainstorm features and identify what would differentiate our product from existing cybersecurity tools. We prioritized an experience that was easy to use, but also offered advanced options for users who wanted more control.